Frequently Asked Questions

West Ham United is committed to ensuring all supporters have the best possible matchday experience at London Stadium. Reconfiguring the Stadium is something supporters wanted us to explore, to bring fans closer to the pitch and improve the atmosphere.

• The Club released the proposed designs in February 2019 and discussed these with fans at Supporter Board meetings. A further update was published on the Club’s website in February this year.
• Feedback from fans on the Supporters Board and fans on social media in reaction to our news stories has been overwhelmingly positive, as this is a change supporters have been calling for.
• The social distancing measures introduced to help contain the outbreak of COVID-19 have meant that we are not currently able to host fans at London Stadium to discuss the plans with you in person.
• However, we have created an online portal – newstands.whufc.com - for fans to be able to see the reconfigured stands, and some Computer Generated Images showing views from seats, so that you are fully informed ahead of Season Ticket renewals for next season.

• Although you are not able to support us in person at the Stadium at this time, the Club has written to Season Ticket Holders confirming their options.
• Each supporter will have different circumstances and factors to consider and therefore we will communicate individually with you to ensure that your personal situation and requirements are treated with the utmost care and attention.
• The Club and London Stadium intends to reconfigure the stands and install the new configuration as soon as the extended season ends this summer.
• The intention is for Season Ticket Holders to renew their Season Ticket with their new seating position, but each fan will have the option for a priority seat relocation.
• Priority seat relocations happen each season and are undertaken in order of how early a supporter renews.
• For all Season Ticket Holders impacted by the new stands proposal, their relocation period will be treated ahead of this, again in the order of when supporters renewed.

• Although your seat is currently within the Billy Bonds Lower stand, the latest plans for the Stadium reconfiguration will mean part of your block has been impacted and relocated into the Sir Trevor Brooking Lower.
• The Club has undertaken every effort to keep groups and families together within the new seating layout. Importantly, the new stand designs will mean that you are still able to access the same concourse areas that you had access to previously.
• A member of the Ticket Office staff will also be in personal contact with you by telephone to discuss the entire process and directly answer any questions they may have.
• Priority seat relocations happen every season and are actioned in order of how early a supporter renews. Supporters in block 130 will be our first priority and receive a relocation period ahead of other relocations, again in the order of when supporters renewed.

• Each Season Ticket Holder who has been impacted will have received a letter, email and access to an online portal which show them on a seating plan how their individual seating position has changed
• There are also a selection of Computer Generated Images showing views of the pitch from various section of the new stands

• We are aware that by bringing the stands closer to the pitch, some seats are not covered by the roof line.
• If you would like to relocate, rest assured you will be given priority to allow you to do this.

• The proposals will change the shape of the stand, so not every seating position will remain entirely like-for-like, even though the majority of seats will move closer to the action – some by up to four metres.
• The Club has made every effort to map Season Ticket Holders’ seats across to the new reformatted stand so that their view is the closest equivalent viewing experience.
• If you would like to relocate, rest assured you will be given priority to allow you to do this.

• The new stands have a completely new seat number and block number system, so you cannot correlate your existing seat number with this new seating plan.
• The Club has made every effort to keep families together by cross referencing each seat with the address of the season ticket holder.
• If any supporter feels that they have been separated from their family as a result of this process, we would ask that they contacted the Club at their earliest convenience.